Shipping policy

Shipping Policy

At Eloura, we want your order to arrive safely, beautifully, and as smoothly as possible.

Every order is carefully prepared and packaged before it begins its journey to you.

Order Processing

Orders are processed within [1–2 business days] after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email or message with your tracking information, when available.

UAE Delivery

We currently deliver across the United Arab Emirates.

Estimated delivery time:

[2–4 business days]

Delivery times may vary depending on your location and circumstances outside our control.

Shipping Fee

  • Orders below AED  — Shipping fee: AED 

  • Orders of AED 200 or more — Free UAE delivery

The applicable shipping fee will be clearly displayed at checkout before you complete your purchase.

Delivery Areas

We deliver to addresses across the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Please make sure your delivery address and contact details are accurate when placing your order.

Delivery Attempts

Our delivery partner may contact you by phone or message to arrange delivery.

If the courier is unable to deliver your order because the provided address or contact information is incorrect, or because the recipient is unavailable after reasonable delivery attempts, additional delivery charges may apply.

Delayed Orders

While we work with our delivery partners to provide a smooth delivery experience, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect or incomplete address information

  • Courier delays

  • Events outside of our control

If your order appears to be significantly delayed, please contact our customer care team and we will be happy to assist.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and products.

We will review the situation and work with you to find an appropriate solution.

International Shipping

At this time, Eloura ships within the UAE only.

International shipping may be introduced in the future.

Important Information

Please ensure that someone is available to receive your order at the provided delivery address.

Eloura is not responsible for delays resulting from incorrect or incomplete information provided by the customer.

Nothing in this Shipping Policy limits any rights you may have under applicable UAE law.

Need Help?

Our customer care team is always happy to assist you with your order.

Email: info@elourauae.com
WhatsApp: 971558235339
Business Hours: 9 am to 7pm

ELOURA
Your Everyday Ritual, Elevated.